General Terms and Conditions
This site is owned by High Tide Trading Ltd. trading as Hightidegifts.co.uk (‘we’ or ‘us’, or ‘the Company’) Registered office 5 Barnfield Crescent Exeter Devon England EX1 1RF Reg No 06859229.
All rights, including copyright, in this website are owned by or licensed to High Tide Trading Ltd. Any use of this website or its contents, other than for your own personal, non commercial use is prohibited unless permission is granted in writing.
Damage to your computer
We make every effort to ensure that this website does not contain any defects or viruses. However we are unable to guarantee that your use of this website or any other websites accessible through it will not cause damage to your computer. It is your responsibility to ensure that the correct equipment is used to access the website and to screen out anything which may damage it. The Company will not be liable to any person for any loss or damage to computer equipment which may arise as a result of using this website.
We have taken great care in the preparation of this website, in particular that products are described fairly and that prices are correct at the time of publishing. (all prices are shown inclusive of VAT). However orders can only be accepted if there are no material errors in the description of the goods or their prices on this website.
Whilst every effort has been made to show as accurately as possible the colours of the products offered for sale on the website, the actual colours you see will depend on your monitor and we therefore cannot guarantee that the colour of a product on delivery will be identical to that displayed on your monitor.
High Tide Trading Ltd shall not be liable to any person for any loss or damage which may arise from the use of this website including the use of any product information displayed on the website.
A contract will not subsist between you and High-Tide Trading Ltd for the sale to you by High-Tide unless and until High-Tide accepts your order by an e-mail confirming that your order has been despatched. The acceptance of the contract will be considered complete and will be deemed for all purposes to have been communicated to you at that time whether or not you receive that e-mail. All contracts will be deemed to have been concluded in England and any such contract will be interpreted and enforced in all respects in accordance with the laws of England.
Right of Cancellation/returns policy
We recognise that occasionally our customers change their mind on the receipt of their order.
Under the Distance Selling Regulations, U K customers have a legal right to cancel their order within 7 working days of receipt of goods and receive a refund of the original charge. You are responsible for returning the goods to High-Tide and you are responsible for all return postage costs. You are recommended to retain proof of sending for any item returned. To return goods first contact the office (by e-mail, fax, phone or post) beforehand to obtain a return confirmation reference number before returning the goods. We are unable to accept returned goods without a return confirmation reference number.
On receipt of the returned goods your Pay-Pall Account or credit card will be refunded or a refund posted to you.
Where goods have been delivered to a third party you will only be able to exercise this right if you are able to return to us the goods you ordered.
In the event that goods arrive broken, we will replace the broken item. Simply contact the office as above and we will arrange to send a replacement.
How to contact us:-
‘phone: 01803 857686
fax: 01803 883793
post: High Tide Trading Ltd
9 Brixham Enterprise Estate.
Rea Barn Road
Title to goods
All goods remain the property of High-Tide until payment is made in full.
The goods shall be at the buyers risk after delivery.
Any import duty or local taxes levied by the country to which the goods are sent will be the responsibility of the purchaser.
Making a purchase, order processing and delivery arrangements.
Simply browse through our range of great value gifts and click on those items you wish to buy and put them into the shopping cart.
After you have made your selection, click on ‘order’. You will be asked for a few details which are required to enable us to process your order.
We accept payment via Pay Pal and accept Visa, MasterCard, Switch, Solo and American Express.
We do not charge your card until the goods are ready for dispatch.
If you are shopping from outside the UK place your order in £, and your credit card company will convert the transaction into your own currency.
We aim to dispatch your order within 1-3 working days of receipt.
If we know that there is a reason for this period being longer, e g temporarily out of stock, we will advise you by e-mail.
Delivery to UK destinations usually takes 1-4 working days from the day of despatch, this however cannot be guaranteed.
For deliveries to EU countries allow 4-5 working days from the date of despatch.
Delivery to the United States of America and the rest of the World allow 7-10 working days for delivery from date of despatch.
If your delivery has not arrived within the estimated times please contact the office. We cannot however be held responsible for delays on the part of the Postal System.
We aim to keep our delivery charges as low as possible and our charging structure as simple as possible:-
The following table is based on Standard rate recorded service .
Order value / Delivery charge
Up to £29.99 £3.95
Over 50€ 14.99€
USA and rest of the World
All web site design, graphics, text, all software compilations, the underlying source code, and all other material on this website are the copyright of High Tide or their technology providers.
Unless specifically stated on this website, neither High Tide nor any of its employees, directors or other representatives will be liable for damages arising out of, or in connection with, the use of this website or the content ,information ,materials or products included on the site.
This is a comprehensive limitation of liability to damages which applies to damages of any kind including direct, indirect or consequential damages including claims of third parties.